Contact Information
Contact Us
Last updated: April 2026
We're here to help. Whether you have a question about your order, need sizing advice, or want to give us feedback, our team is happy to hear from you.
1. Customer Support
The best and fastest way to reach us is by email. We aim to respond to all enquiries within 2 business days (Monday to Friday, excluding UK public holidays).
2. What to Include in Your Message
To help us resolve your query as quickly as possible, please include the following in your email:
- Your full name
- Your order number (if applicable)
- A clear description of your question or issue
- Any relevant photos if your query relates to a product defect or incorrect item
3. Returns and Refunds
If you'd like to return an item or request a refund, please refer to our Refund and Return Policy before contacting us. Once you're ready, email us at contact@zyrafitwear.com with your order details and we'll guide you through the process.
4. Order Enquiries
For questions about the status of your order or delivery, please first check your tracking number (sent in your dispatch email). If your issue is not resolved, contact us and we'll be happy to investigate.
5. Business Enquiries
For press, collaboration or wholesale enquiries, please reach out to us at contact@zyrafitwear.com with the subject line "Business Enquiry" and we'll get back to you.
6. Response Times
We are a small team dedicated to delivering excellent service. While we aim to respond within 2 business days, during peak periods (sales, new launches) response times may be slightly longer. We appreciate your patience.