Politique de remboursement
Refund and Return Policy
Last updated: April 2026
At UseClogs, we want you to feel confident every time you shop with us. If something isn't right with your order, we're here to make it easy.
1. Returns Window
You have 30 days from the date your order is delivered to request a return. After this period, we are unable to accept returns or issue refunds unless the item is faulty or not as described.
2. Conditions for Acceptance
- Unworn, unwashed and in its original condition
- Free from odour, makeup, deodorant, or any other marks
- All original tags still attached
- Returned in its original packaging where possible
We reserve the right to refuse a return if the item does not meet these conditions upon inspection.
3. Non-Returnable Items
- Underwear, briefs, thongs or any form of intimate apparel
- Items marked as Final Sale or purchased at clearance
- Gift cards
- Items that have been worn, altered or washed
4. How to Start a Return
Email us at contact@useclogs.shop with your order number, items to return, and reason. We'll respond within 2 business days with return instructions. Do not send items back without confirmation.
5. Return Shipping Costs
Unless your item is faulty or we made an error, return shipping is the customer's responsibility. We recommend a tracked and insured service.
6. Refunds
Once we receive and inspect your item, refunds are processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable.
7. Exchanges
We do not offer direct exchanges. Return the original item and place a new order for the correct size or colour.
8. Faulty, Damaged or Incorrect Items
Contact us within 48 hours of delivery at contact@useclogs.shop with photos. We'll arrange a free return and replacement or full refund.