Refund policy

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Return & Refund Policy

Last updated: 19 Jun 2026

This policy applies to purchases made from UseClogs by customers in the United States and the United Kingdom. UK customers also benefit from the statutory rights described in section 7 below.

We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, you may return eligible items and request a refund in accordance with the terms below.

1. Returns

You may return eligible items within 14 days from the date of delivery, provided that:

  • The item is unused, unworn, and in its original packaging.
  • All tags, labels and hygiene seals (where applicable) remain intact.
  • The item has not been washed, altered or damaged.

To initiate a return, email us at contact@useclogs.shop with your order number and reason for return. We will provide instructions and the return address.

2. Non-returnable items

  • Items marked as “Final Sale” or “Non-returnable”.
  • Gift cards.
  • Items returned without their original packaging or in unsellable condition (except where faulty).

3. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, refunds are issued to the original payment method within 5–10 business days.

  • Original shipping fees are non-refundable.
  • Unless the item is faulty or incorrect, you are responsible for return postage.

4. Faulty or incorrect items

If your order arrives faulty, damaged, or not as described, contact us within 7 days of delivery at contact@useclogs.shop. We will cover reasonable return postage and offer your choice of a replacement or a full refund.

5. Exchanges

We do not process direct exchanges. Please return the item for a refund and place a new order for the desired product.

6. Cancellations

Orders may be cancelled within 24 hours if they have not yet been dispatched. Once shipped, the order will be handled under this Return and Refund Policy.

7. UK statutory right to cancel (14 days)

If you are a consumer located in the United Kingdom, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving the goods, without giving any reason. To exercise this right, you can email us or use the withdrawal request form below. After cancelling, you must return the goods within 14 days. Nothing in this policy affects your statutory rights.

8. Contact

Questions about returns or refunds? Email our customer service team: contact@useclogs.shop

Important notes

  • Please obtain proof of postage for any return. You are responsible for the parcel until it reaches us.
  • Nothing in this policy affects your statutory rights under applicable law.

© 2026 UseClogs. All rights reserved.

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Request order cancellation (withdrawal)